Client Relations Specialist

The role of our Client Relations Specialist is integral to the success of our team. Your daily responsibilities will revolve around effectively disseminating information regarding the application process and program eligibility. This entails guiding and supporting applicants through the application process, potentially participating in outreach events to enhance program awareness. As a Client Relations Specialist, you will conduct in-depth personal interviews to gather essential information and documentation, crucial for determining eligibility. Monitoring and assisting in maintaining accurate client eligibility records will be a key aspect of your role, along with explaining policies, procedures, and practices to both applicants and representatives of other agencies. Additionally, you will be responsible for conducting assessments and screening applications to ascertain service eligibility. Your commitment to confidentiality will be reflected in your meticulous maintenance of applicant files and the accurate recording of forms and documents in adherence to established policies and procedures. This fully remote position demands self-starters who can effectively manage tasks and ensure the successful completion of responsibilities.